FAQs
What is the return policy?
We take great pride in the craftsmanship of our jewelry. Because each piece is carefully inspected before it reaches you, we offer a 15-day return window specifically for any verified manufacturing defects.
To qualify for a return:
* Keep it pristine: The item must be unworn, unaltered, and in its original new condition.
* Original Packaging: Please include all original tags and packaging.
* Proof of Purchase: Ensure you have your receipt or order confirmation handy.
Please Note: To maintain the highest standards and keep our prices accessible, we currently only accept returns for factory defects. We are unable to process returns for "change of mind" or general wear and tear.
When will I get my order?
Because we prioritize excellence in every setting and stone, please allow 7–10 days for your order to be expertly prepared and shipped. We believe the best things are worth the wait, and we’re committed to getting your new brilliance to you as quickly and safely as possible.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
We are pleased to offer complimentary shipping on all orders over 500. For orders below this amount, shipping rates are automatically calculated at checkout based on your delivery address. Every package is fully insured and tracked to ensure your new moissanite pieces arrive safely at your door.